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Frequently Asked Questions
What is Eka Pass?
Eka Pass is a comprehensive health subscription pass designed to provide you and your family with a range of healthcare benefits that offers extensive savings on your medical bills, including emergency teleconsultations, physical doctor consultations, discounted prescription medicines, home sample collections for lab tests, and preventive health checkups.
What does the subscription include?
The subscription includes free emergency teleconsultations, in-person doctor consultations who are on Eka Network, home delivery of Prescribed medicines, home collections for doctor-prescribed lab tests, and preventive health checkups.
Are there any exclusions to the benefits?
Eka pass does not cover any medical treatment.
No, there are no exclusions. You can avail of these services for any doctor associated with the Eka network.
How do I schedule emergency teleconsultations?
To schedule emergency teleconsultations, log in to the Eka App, navigate to the consultation section, and follow the prompts to connect with a healthcare professional.
Can the preventive health checkup benefit be used for family members?
Yes, the preventive health checkup benefit applies to all family members covered under the subscription plan.
Is there a limit on the number of physical doctor consultations?
No, there are no restrictions on the number of physical doctor consultations. You can schedule appointments as needed throughout the subscription period. However, maximum discount as per your health pass(Gold, Silver & Bronze) will apply.
How do I order medicines with the Rx home delivery service?
After obtaining a prescription, visit the Eka App, select the medicines you need, and proceed to checkout. The discount will be applied automatically, and your medicines will be delivered to your registered address.
What does unlimited means?
Unlimited here means that you will get a prescribed discount on every order. And there is no upper cap like Doctor consultations and medicines.